Client CRM
Tena centralizes names, contact details, segments, notes, consent, and activity history so the business can understand each customer beyond a single booking.
Completed Platform
A booking and client-retention platform built for service businesses that depend on repeat visits.
Tena gives appointment-based teams one workspace for clients, bookings, services, WhatsApp-ready follow-ups, public booking pages, and simple business insights.
Service CRMBooking WorkflowsWhatsApp Follow-Up
Role
Product Builder
Status
Completed
Surface
External Platform
Problem
Service businesses lose revenue when customer follow-up lives in scattered tools.
01
Service businesses often depend on repeat customers, but customer history and appointment follow-up are scattered across WhatsApp chats, notebooks, spreadsheets, and memory.
02
Missed follow-ups, missed bookings, no-shows, and weak customer tracking quietly reduce revenue even when the business already has demand.
03
The system needed to be lighter than an enterprise platform but more serious than a manual chat-and-spreadsheet workflow.
System
CRM, booking workflows, public intake, and WhatsApp-ready follow-up in one platform.
Booking management
Services, staff assignment, calendar views, queue handling, statuses, and no-show tracking give teams a clearer view of daily appointment activity.
Public booking page
Customers can view services and request appointments online, giving the business a cleaner intake flow than manual WhatsApp-only booking.
WhatsApp-ready follow-up
The product is shaped around reminders, nudges, broadcasts, and provider setup support so customer communication can connect back into the retention workflow.
Operational insights
Dashboards surface repeat customers, single-visit clients, no-shows, service performance, and revenue signals so owners can act on customer activity faster.
Retention
A clearer operating layer for repeat visits and customer retention.
Cleaner customer continuity
Client history and booking context live in one workspace instead of being scattered across staff phones and manual records.
Stronger repeat-booking workflow
The platform helps owners see who is booked, who missed an appointment, who should be followed up, and which customers are likely to return.
A scalable service-business foundation
The Next.js, TypeScript, Supabase, and Tailwind architecture gives the product room to grow into a broader multi-business SaaS platform.
Proof
Completed platform capabilities anchored in service-business workflows.
- Client CRM for service-business records
- Booking management and public booking page
- WhatsApp-ready reminders, nudges, and broadcasts
- Insights for repeat customers, no-shows, service performance, and revenue signals
1Workspace
Clients, bookings, services, follow-ups, and insights live together.
24/7Booking Surface
Public booking pages let customers request appointments outside manual chat cycles.
CRMRetention Layer
Customer history, segments, and follow-up signals support repeat visits.